Chapters 5 & 6 are the primary components of verbal and nonverbal communication; as such, they are somewhat of the crux of the information we use in relating and relaying information to others.
In chapter 5, I would focus on:
- Functions of Language
- Components of Language
- Confirming & Disconfirming Communication
In chapter 6, my study time would probably be best spent focusing on:
- Nonverbal Codes